Contact E-Taxi Tunisia
Contact E-Taxi Tunisia
Whether you are planning your first visit to Tunisia or you are a returning traveller looking for a dependable ride, reaching the right transportation provider quickly can make all the difference. E-Taxi Tunisia has been serving passengers across the country since 2014, and we have built multiple contact channels so you can get help in the way that suits you best. This guide walks you through every option available, explains what to expect in terms of response times, and answers the most common questions travellers ask before they book.
All the Ways to Reach Us
Phone
Our main phone line is the fastest way to speak with a real person:
+216 31 324 324
The line is staffed around the clock, seven days a week. Whether you need to arrange a last-minute airport pickup at 2 a.m. or change a reservation on a public holiday, our dispatchers are standing by. Calls are answered in French by default, but our team can also assist in English, Arabic, and German. When you call, have your booking reference number handy if you already have a reservation -- it helps us pull up your details instantly.
Many travellers prefer messaging, especially when they are abroad and want to avoid roaming charges. You can reach us on WhatsApp at:
+216 29 229 922
WhatsApp is ideal for sending your flight confirmation screenshot, sharing a GPS pin for your pickup location, or asking quick questions about pricing. Most WhatsApp messages are answered within fifteen minutes during peak hours and within an hour overnight. You can also send voice notes if typing is inconvenient.
For non-urgent requests, detailed itineraries, or corporate inquiries, email works well:
contact@etaxi.tn
Email is particularly useful when you need to attach documents, request an invoice, or describe a complex multi-stop itinerary. We aim to respond to every email within four hours during business days, and within twelve hours on weekends and holidays.
Online Booking Form
The quickest way to reserve a ride is through our website. Head to Book now to fill out the booking form. You will enter your pickup location, destination, travel date, number of passengers, and any special requests. The form takes about two minutes to complete, and you will receive a confirmation by email within minutes. No account creation is required.
Social Media
You can also reach us through social media. We are active on Facebook and Instagram under the handle @etaxi_tn. Social media is a good place to stay informed about seasonal promotions, new service areas, and travel tips for Tunisia. While we do monitor direct messages on both platforms, for time-sensitive booking requests we recommend using phone, WhatsApp, or the online form instead.
Office Location and Hours
Our headquarters is located at:
2, Avenue Hedi Chaker, Carthage Salambo, Tunisia
The office is situated in the historic Carthage district, close to the Tunis-Carthage International Airport. If you need to visit in person for corporate account setup or partnership discussions, our office hours are:
- Monday to Friday: 9:00 AM -- 6:00 PM
- Saturday: 9:00 AM -- 1:00 PM
- Sunday: Closed (phone and WhatsApp support remain available)
Important: our booking and customer support lines operate 24 hours a day, 365 days a year, regardless of office hours. You never need to wait until the office opens to book or modify a ride.
Languages We Speak
Tunisia is a multilingual country, and our team reflects that. We provide full support in:
- French -- our primary language for all communications
- Arabic -- spoken natively by our entire team
- English -- available for international travellers
- German -- available upon request, particularly useful for travellers from Germany, Austria, and Switzerland
- Spanish -- basic assistance available
When you reach out via any channel, feel free to write or speak in whichever language is most comfortable for you. Our booking confirmation emails are automatically sent in the language you select during the reservation process.
What to Include When You Contact Us
To help us serve you faster, please include the following details when you get in touch:
- Your travel date and time -- including your flight number if this is an airport transfer
- Pickup location -- a hotel name, street address, or GPS coordinates all work
- Destination -- where you need to go
- Number of passengers -- so we can assign the right vehicle size
- Luggage details -- especially if you have oversized items like golf bags or surfboards
- Special requests -- child seat, wheelchair-accessible vehicle, or a preferred language for your driver
Providing these details upfront means we can often confirm your booking in a single exchange, saving you time.
Response Times by Channel
| Channel | Typical Response Time |
|---|---|
| --- | --- |
| Phone | Immediate (answered live) |
| 5--15 minutes | |
| Online booking form | Confirmation within minutes |
| 4--12 hours | |
| Social media DM | 1--24 hours |
For urgent or same-day bookings, we strongly recommend calling or using WhatsApp. The online booking form also triggers an immediate notification to our dispatch team.
Emergency and Last-Minute Bookings
Flights get delayed. Plans change. We understand. If you land in Tunisia and need a taxi immediately, call us directly at +216 31 324 324. We maintain a network of drivers positioned near every major Tunisian airport, including Tunis-Carthage, Enfidha-Hammamet, Djerba-Zarzis, and Monastir. In most cases we can have a driver at the arrivals terminal within twenty to thirty minutes of your call.
For more details on our airport coverage, see our airport transfer services.
Corporate and Business Accounts
If your company sends employees or clients to Tunisia regularly, our corporate programme may save you time and money. Corporate accounts include:
- A dedicated account manager who knows your preferences
- Monthly invoicing instead of per-trip payment
- Priority dispatch for all bookings
- Custom reporting with trip details for expense management
- Negotiated rates based on volume
To set up a corporate account, email us at contact@etaxi.tn with the subject line "Corporate Account" or call our office during business hours.
Frequently Asked Questions
Can I book a taxi for someone else? Yes. Many of our clients book rides for family members, colleagues, or guests who are visiting Tunisia. Simply provide the passenger's name, phone number, and flight details during booking. The driver will hold a sign with the passenger's name at the airport.
Is there a cancellation fee? Cancellations made more than 24 hours before the scheduled pickup are free of charge. For cancellations within 24 hours, a small fee may apply depending on the service type. Contact us to discuss your specific situation.
Do I need to pay in advance? For standard bookings, no advance payment is required. You pay the driver directly at the end of your trip. Cash in Tunisian dinars and euros are accepted. Corporate accounts and some special services may have different payment arrangements.
How do I get a receipt? Our drivers can provide a paper receipt at the end of your trip. If you need a formal invoice, email us your booking reference and we will send a PDF invoice within one business day.
Can I request a specific driver? Yes. If you have travelled with us before and had a great experience with a particular driver, let us know when booking. We will do our best to assign the same driver, subject to availability.
What if my flight is delayed? We track all incoming flights in real time. If your flight is delayed, your driver's schedule is automatically adjusted. There is no additional charge for flight delays. This is one of the key advantages of pre-booking with E-Taxi rather than hailing a taxi on arrival.
Ready to Book?
Getting in touch with E-Taxi Tunisia is simple. Choose whichever channel works best for you:
- Phone: +216 31 324 324
- WhatsApp: +216 29 229 922
- Email: contact@etaxi.tn
- Online: Book now
Check our pricing page for transparent fare estimates, or head straight to the booking form to reserve your ride in under two minutes. We look forward to welcoming you to Tunisia.
